Faqs

(1) Who Will Deliver My Order/s and When?

At Diffusion Fashion we handle quality with only quality couriers, hence we use one of the best courier services in the world, all orders we sent are fully traceable. All orders are dispatched during business working days which are Mon-Fri (Excluding Bank Holidays, Christmas Festive Holidays). All Orders before 12:00 Mon-Fri are dispatched the very same day, any orders after 12:00 are dispatched the following business working day, Also all our deliveries are FREE within mainland United Kingdom, and delivery's are between 1-2 working days.

All orders delivered via our couriers are signed for, so please arrange for someone to be able to sign for the goods and if in any instance no one could be present the couriers will leave a calling card, where you can contact them directly and re-arrange the delivery date/time.

(2) Whom Do You NOT Accept Order/s From?

We do not believe in NOT accepting order/s from anyone, anywhere, we deliver all around the world, however because couriers charges are not within our hands, delivery charges can vary from Europe to rest of the world, but rest assure these charges are the most competitive and is a result of years of successful continued business relations.

(3) Confused About Refunds & Exchanges?

Don’t Worry! we can refund and exchange all items, all we request is you send the item back to us in the same packaging and condition we sent it to you WITHIN 30 days of purchase date (All items are thoroughly checked before being dispatched to customers). We reserve the right to refuse 'Refunds' on all used Item/s.

Orders that are returned to us which are NOT faulty will be refunded plus initial delivery charges and when exchanges are processed it will be subject to delivery charges.

(4) Customer Security & Payments?

Diffusion Fashion will take payment via on-line sales [incl. Standard VAT] using Credit Cards, Debit cards: We accept all Major Credit & Debit cards

Credit verified orders will be confirmed by email. Unverified orders will be notified by email.

Diffusion Fashion reserves the right to refuse any order.

All orders are carried out in sterling; orders placed are confirmed via e-mail and dispatched upon bank receiving clear funds